TERMS & CONDITIONS
Our terms & conditions may diferentiate between our bespoke artwork and shop service. Please read carefully through the area of your interest.
> BESPOKE ARTWORK
Quotes and Deposits:
Each design by Pratìc is completely unique. Therefore we do not have a fixed price nor offer packaged deals. Our costs are dependent upon the individual design elements, details, process, finishing, type of paper and quantity. Bear in mind, however, our products are mainly hand created & assembled regardless of the quantity ordered. As a result, our pricing is often not based solely on scale. Initially we can provide a starting price range followed by a more accurate quotation once we work to identify your design request, quantity and timescale.
We require a non-refundable deposit of 50% before starting production with the balance to be paid in full before the consignment of any artwork.
Timescale:
This is largely dependent upon the request, project details, quantity and event timescale. Typically, we take from 3 to 6 weeks for weddings and events to complete a stationery set once the design has been approved. Please note, however, delays in providing us with necessary information and materials needed to complete the artwork can result in the postponement of the final delivery date.
Rushed orders have an extra charge, so please allow an adequate margin of time if possible.
Refunds, returns:
We do not offer any refunds. If you are not happy with your purchase or if any of our products arrive damaged or faulty, please contact Pratìc here promptly to let us know what the problem is, and we will help in any way we can.
Cancellation:
Any cancellation after an agreed project has been established will result in a loss of deposit. Depending on the time to completion further costs could be incurred.
Shipping & Delivery:
Costs and delivery time depend on where you are located, the postal service used and the package size. For speed and security we recommend using an EXPRESS postal service, which provides a tracking number.
- Express Post
Italy: 1-2 working days
EU: 2-4 working days
Rest of the world: 4-7 working days
We do not recommend standard mail for our bespoke & urgent projects, as it can be quite slow and does not provide any tracking service. We would not be responsible for any delivery delay for services which do not offer a tracking number and date of delivery.
Copyright:
Every artwork & design created by us is the copyright and property of Pratìc. Copies of our designs or reproductions are not permitted without the written consent of Pratìc. Failure to comply may result in legal action.
> SHOP
Delivery Service & Costs:
Our products are carefully packaged to ensure they reach you in perfect condition. We ship your order within 3 working days from the moment you make your purchase and, unless specifically indicated by you, shipped using standard post. An estimate on delivery times is indicated below:
- Standard Post
Italy: 3-4 working days
EU: 5-8 working days
Rest of the world: approximately 14 working days
We do our best to keep shipping cost to a minimum. Exact cost can be found at the time of purchase via the shop checkout.
- Express Post (Optional)
Italy: 1-2 working days
EU: 2-4 working days
Rest of the world: 4-7 working days - To use an express post, please contact us Here for a quote.
* International buyers are responsible for customs tax in their country.
Payment Methods:
We accept PAYPAL | VISA | MASTERCARD
Refunds, returns:
We do not offer any refunds. We quality check all items before shipping, however if any of our products arrive damaged or faulty, please contact us within 5 working days from the time you receive it and we will try to replace it as soon as possible. For a replacement of a faulty item, you must return it to us immediately in the original package to be verified.
Wholesale:
Whether you are a stationery retailer or a design concept store we would love to hear from you. For details & information contact us here and we’ll get back to you as soon as possible.
Copyright:
Every artwork & design created by us is the copyright and property of Pratìc. Copies of our designs or reproductions are not permitted without the written consent of Pratìc. Failure to comply may result in legal action.